Your guide to moving to a digital phone network

By 2027, the UK will bid farewell to traditional copper-based phone networks. Instead, businesses and households will make calls via digital internet connections.

This shift promises numerous advantages for small businesses. Enhanced capacity ensures more reliable connections, while using your business phone number across various devices and locations facilitates seamless customer communication through voice calls, WhatsApp, text, and social media. Although many small businesses have already migrated to digital lines, a significant portion remains unaware of the impending change. If you are among the 43% still reliant on traditional fixed-line services, transitioning to digital sooner rather than later is advisable. Early adoption promises improved connectivity, reliability, and cost efficiency. 

Key Considerations for a Smooth Transition

Switching to the digital phone network is straightforward, but taking a couple of preparatory steps can make the process even smoother.

Review Your Current Hardware

Ensure your devices are compatible with the digital phone network to prevent any disruptions. Check if your existing phones and any special services, such as alarm systems, CCTV, and payment terminals, can operate with an internet-based phone network.

Align with Your Business Goals

Reevaluate your device needs in light of any changes in your business. You may find that some equipment is no longer necessary, or you might need additional or different hardware for future growth. For instance, if you plan to offer more flexible, video-based customer service, it's wise to prepare for this transition sooner rather than later.

With these considerations in mind, you’re ready to move on to the next steps for a successful switch:

Unlocking the Benefits of Digital Transition

With your hardware reviewed and your goals aligned, you're well-prepared to embrace the benefits of switching to a digital phone network. 

Enhanced Connectivity & Reliability

By 2027, both businesses and consumers will need to switch to IP. Although the complete transition is a few years away, early adoption allows your business to start reaping the benefits now. IP offers outstanding connectivity and an extra layer of reliability. It can handle increased capacity during peak times, ensuring you won't experience network outages while managing customer queries or sales. Beyond traditional phone lines, IP provides various communication channels (chat, text, and social media) and allows you to scale your operations while keeping the same phone number.

Cost Savings & Efficiency

One of the significant advantages of switching early is the long-term efficiency and cost savings of IP. For businesses, this often means consolidating suppliers, which simplifies management and reduces expenses. With the right provider, you'll have fewer vendors to oversee, a single contact for support, and a more manageable system from the start. Imagine the time and money you'll save by making the switch now.

How we can help?

At Workflo Solutions, we are dedicated to ensuring your transition to a digital phone network is seamless and beneficial. Our expert team provides tailored solutions that enhance your connectivity, reliability, and efficiency. Trust us to support your business through this crucial change, helping you stay ahead in an ever-evolving digital landscape. Our aim is to ensure that every new piece of equipment brings genuine value to your business, whether it's upgrading your phone lines or preparing for a future omnichannel contact center.

Contact us today to upgrade your phone lines and future-proof your operations with our advanced equipment and support.